FAQs
Frequently Asked Questions
Product Related
-Question: Does it play the entire song or just a portion?
-Answer: The chorus part of the song is played.
-Question: How long will it play music before it needs to be cranked again?
-Answer: It is an old fashion crank style where It only plays the music while you’re cranking it. It’s a romantic novelty to sit out in the living room. Everybody that comes in will want to play with it!
-Answer: The chorus part of the song is played.
-Question: How long will it play music before it needs to be cranked again?
-Answer: It is an old fashion crank style where It only plays the music while you’re cranking it. It’s a romantic novelty to sit out in the living room. Everybody that comes in will want to play with it!
-Question: Is the mechanism sealed away from fingers?
-Answer: It can operate with the lid opened or closed. It’s up to you how you play the music. But it will not pose a threat of injury either way. It is a beautiful gift either way it’s displayed.
-Answer: It can operate with the lid opened or closed. It’s up to you how you play the music. But it will not pose a threat of injury either way. It is a beautiful gift either way it’s displayed.
Shipping
-Question: Do you offer free shipping?
-Answer: Yes! You can enjoy our Free international standard shipping!
-Question: How long will it take to get my orders?
-Answer: It depends on where you are. Generally, the estimated delivery time using the Standard International Shipping method is around 15 - 20 days. Delivery will take 10 - 12 business days if you are using International Premium Shipping.*
*COVID-19 Update: Due to major disruptions in the logistic chains in various countries, there might be substantial delays compared to the above estimates -depending on the country. This is, unfortunately, completely out of our control and due to the governmental decisions of individual countries. Thank you for your understanding.
Refund
-Question: Can I cancel my order?
-Answer: Orders cannot be canceled once we have shipped your purchase. Please contact us at: support@chopinsbox.com
-Question: What if I entered an incorrect address?
-Answer: If you have misspelled an address, simply reply to your order confirmation email or contact us at: support@chopinsbox.com. If we are informed in time, we can update the address. However, please understand, no refund can be given after we ship your purchase. Please understand that we are not responsible for orders not arriving at the destination due to wrong address details submitted.
-Question: Can I refund my purchase?
-Answer: ChopinsBox has a 30-day return policy. After 30 days from your purchase date, unfortunately, we cannot offer you a refund or return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Click HERE to check the complete refund policy.